STEP - Survey. Track. Evaluate. Proceed.

View the Survey Results Here

1. Survey Overview

• Survey Topic:Communications (FlashVote – Titusville, FL)
• Date Fielded / Closed: July 25, 2025 
• Total Respondents: [256 + residents] Invited: 495
• Purpose of this document: Share summary results and outline follow-up actions taken or planned.

2. Key Findings & Resident Feedback

For each question, summarize core insights. For example:

• Q1:How would you rate the City of Titusville’s effectiveness in informing you about its decisions and services?
  • Key Finding: Ratings from terrible to excellent were structured like a typical bell curve.

• Q2:In the last 12 months, which of the following, if any, have you used to obtain information about City of Titusville government activities?
  • Key Findings:The Top Four 
    • Social media 51% 
    • Word of Mouth 43% 
    • Talking Points Magazine 43% 
    • City Website, Subscribe to Topic 40%
• Q3:  How would you like to receive information from the City of Titusville?
  • Email 60%
  • Social Media 53%
  • Titusville Talking Points 44%
  • Visiting the City Website 34%
• Q4 Which of the following topics, if any, are you most interested in receiving information about from the City of Titusville? (you can choose up to five)
  • Infrastructure Projects, road construction, buildings, bridges, parks 91%
  • New Development Updates 70%
  • Policy/ordinance changes 66%
  • Helpful tips on City services (trash recycling, water, parks, public safety) 58%

3. Actions Already Taken (or Underway) **

Directly tied to findings. Example actions:

• The October issue of Talking Points will highlight recent infrastructure projects, both completed and planned by Public Works.
• Launch multi-channel outreach campaigns: email, Facebook, CityTV, YouTube video shorts.        
• Create a subscribe page where FlashVote surveys and updates are housed.
• Received information from Public Works on existing and future infrastructure projects.
• Utilize social media to inform citizens of future FlashVote surveys and follow-up through STEP.

4. Planned Next Steps **

Outline of initiatives being taken in response to what residents stated:

• Consult with the City Clerk’s Office to determine the most effective methods for alerting citizens to new ordinances and policies.
• Produce a “Mayor Minute” educational video highlighting current communication outreach tools.
• Promote the City’s subscription service through targeted social media campaigns.
• Analyze citizen information requests and align them with relevant subscription service offerings where possible.
• Increase the frequency of News Flash updates on the City website regarding Public Works projects.
• Refine communication strategies to align with preferences identified in the survey results.
• Explore the feasibility of email communications through Customer Service

5. Timeline & Accountability

• This document is an ongoing work in progress, timeline to be determined.
• Once completed, we will review and address any needed changes.

6. How Residents Stay Updated

• “As results are available, we’ll notify survey participants via the channel they prefer (email, text, or phone).”
• Provide a feedback loop: let people know how to contact Community Relations or sign up for future surveys.
• Continue to recruit citizens to participate in City Surveys

Why This Structure Works
 This approach is rooted in the results of the City’s recent Communications Outreach Survey, ensuring that follow-up actions are both transparent and aligned with resident feedback.

• Ensures transparency by showing what has been completed, what is in progress, and what is planned, allowing residents to see how their survey input is shaping City communications.
• Clearly aligns City actions with the survey’s questions and residents' expressed priorities, demonstrating that outreach strategies are data-driven and community-informed.