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1. Can you tell me more about InvoiceCloud?

Yes! Please visit our InvoiceCloud FAQ page for more information.

2. Is my internet browser supported by Titusville’s Online Bill Pay?

The Online Bill Pay application is supported by all browsers except Internet Explorer.

3. Where do I go online to make a payment?

Visit our Online Utility Bill Payment Portal to set up user accounts and pay utility bills.

4. Will there be a charge for submitting payment via Online Bill Pay?

Yes. The following charges apply when submitting a payment via online bill pay:

• Credit/Debit card up to a $300 payment fee: $2.75
• One time automated clearing house (ACH) fee: $2.75
• Recurring monthly ACH fee: $0.35

5. Can I change my email address?

We will have an answer to this FAQ soon, please email Customer Service for more information.

6. How can I manage my credit card information?

We will have an answer to this FAQ soon, please email Customer Service for more information.

7. Can I setup a "Master Account" to manage multiple utility accounts?

We will have an answer to this FAQ soon, please email Customer Service for more information.

8. What is E-Notification?

E-Notification allows customers the option of receiving monthly utility bills via "email only" or "email and printed bill."

9. How do I sign up for E-Notification?

We will have an answer to this FAQ soon, please email Customer Service for more information.

10. Can I make any changes to my Utilities Bank Draft online?

We will have an answer to this FAQ soon, please email Customer Service for more information.

11. How can I reset or change my password?

We will have an answer to this FAQ soon, please email Customer Service for more information.

12. If my water service has been disconnected for non-payment can I restore service by paying online?

No. You can pay the account balance, which is required for reconnection, but all other fees ($25 reconnect fee, late fees, and required deposits) must be submitted to the Customer Service office no later than 3 pm Eastern Standard Time (EST) to receive same day reconnection of service. If you pay the account balance online, please keep your reference number for payment confirmation.

Payments After 3 pm

All payments applied to accounts after 3 pm EST will be processed for reconnection the following business day.

13. When does my past due amount have to be paid to avoid termination of my water service?

You will receive a "Delinquent Notice" 10 days prior to your scheduled date of termination. This letter will explain that all past due amounts must be paid no later than 5 pm Eastern Standard Time (EST) the business day prior to your scheduled date of termination. All payments received after that deadline (i.e. via online payments) will be processed for termination and all balances due, a $25 reconnection fee, and any deposits not currently on the account will be required to restore service.

Drop Box Note

Payments made via our drop box must be received no later than 4 pm EST the business day prior to your scheduled date of termination.