A customer may receive an adjustment to their utility bill in situations where the water did not enter the sanitary sewer system (i.e. main line break, slab leak, pool fill, etc.) A written request must be submitted 60 days after receipt of the bill for which the adjustment is being requested.
Only one adjustment will be granted in a 12 month period.
For more details of the adjustment process please call the Customer Service office between 8 am to 4:30 pm, Monday through Friday at 321-383-5791.