AUTOMATED REFUSE COLLECTION
All residents should have received informational/educational material by mail that will explain the policies and procedures of the program and advise residents of their scheduled collection day. Please call 321-383-5755 if you did not receive the informational materials.
Please visit this site for periodic updates to the automated collection transition as these updates become available. Questions may be answered based on the current information available by calling 321-383-5755.
Listed below is a copy of the cart policies and procedures.
Implementation of the automated refuse collection system in
City’s manual residential collection service). Accordingly, it will be critical for the City to establish policies that enable the automated system to function properly while still providing a high level of service to City residential customers. While automated technology has many proven advantages, failure to align customer behaviors with the requirements of the system will diminish operational productivity, and therefore financial performance, of the system. The recommended policies for implementation of the automated collection system in
¨ Provision and Use of Standardized Carts: The City will provide, free of charge, one standardized refuse cart for use by residential customers and commercial can customers. Carts will be embossed with a unique serial number which will be recorded in a City database for each household. Every residential household and commercial can customer receiving refuse service from the City shall be required to use the City-provided standardized carts. Carts shall generally be a standard size of 95 or 96 gallons. However, based on feedback received during the pilot test, the City will provide two sizes of smaller carts to residents who request it prior to initial distribution of the carts. Details on the procedure for requesting a smaller cart will be provided in the public education materials distributed prior to the implementation date. Although carts will be provided free of charge, the City will collect a deposit on the carts to protect its investment (this reflects an update of the $14 deposit that is currently charged for refuse collection service). The cart deposit shall be established initially at $48 (and subsequent to occasional increases over time as the cost to acquire new carts increases). The full amount shall be required as an initial deposit for all new account owners upon opening a utility account, as well as all for commercial can customers immediately upon implementation of the program. This deposit shall also be required for all customers requesting a second cart. Similar to the strategy employed by Water Resources, existing residents in good financial standing who require only a single cart, will be granted a deposit waiver. However, if any non-depositpaying account becomes in arrears, the waiver will be revoked and a deposit will be applied. Customers who have not paid a deposit and who subsequently close their account before returning the cart will have a utility lien filed against the property. Deposits will be held in an escrow account. Residents who move will have the full amount of the deposit issued to them as a credit upon confirmation that their cart has remained on the property and is in good condition.
¨ Collection Frequency: Prior to full implementation, the City will develop new, balanced routes that aim to collect refuse from every residential and commercial can customer one day per week. Affected solid waste customers will be informed via several public education strategies about this change in collection frequency and will be assigned one day of the week on which they are to set out their refuse cart for collection in the automated system.
¨ Cart Storage: Carts may be stored in the garage, carport, shed, or under cover of the household. Carts may also be stored outdoors to the side or rear of the household, but may not be stored in the front yard unless they are not visible from the street.
¨ Cart Care and Use: All refuse shall be placed in bags prior to deposit in the carts. Cardboard boxes will not be collected separately outside the cart, but should be broken down or cut into smaller squares to fit into the cart. Lids on carts should be kept closed at all times to prevent windblown litter, access to animals, and pooling of rainwater inside the cart. Carts shall not be filled in excess of 250 pounds. Dirt, rocks, and concrete shall not be placed in the cart. Hot coals/embers and household hazardous waste (chemicals, motor oil, paint, etc.) should not be placed in the carts. Dimensional lumber and large household items shall not be physically forced into the cart, but must first be dismantled or cut down to a size and shape that fits easily in the cart with the lid closed. Residents who place these materials in carts such that damage is caused to the cart or to the collection vehicle, or otherwise use the carts for other purposes that result in damage to the cart, shall be liable for the replacement cost of the cart as well as a $15.00 new cart delivery fee, both of which will be added to the next monthly utility bill.
¨ Cart Maintenance: Carts may break because of normal wear and tear. Report broken carts (wheels, axles, lids, etc.) to the City, and a cart technician will be deployed free of charge to fix or replace the cart. Carts requiring maintenance by the City should be emptied, cleaned out and placed curbside so the technician can determine the appropriate solution.
¨ Set-out and Roll-back Timing and Convenience Charge: Carts may be set out at the curb no sooner than 5:00 PM the evening before, but no later than 6:30 AM on the morning of, the scheduled collection day. Carts should be removed as soon as possible after collection by the City, and no later than 8:30 PM on the day of collection. Carts that remain on the curb after 8:30 AM the day following the scheduled collection day shall be rolled back to the side of the house by City personnel. After one free roll-back, a $5.00 convenience charge shall be applied to the resident’s monthly bill for subsequent roll-back services.
¨ Set-out Placement: Carts shall always be set at the curb with the lids closed and with no material on top of the lids. Carts shall be placed within three feet of the curb, but not in the street. Carts shall not be placed within six feet of trees, mailboxes, power poles, or other curbside impediments to either side of the cart. Carts shall not be placed within 10 feet of parked cars, as the automated collection vehicle needs room to maneuver the automated arm to collect the cart without risk to personal property. Carts that are placed too close to cars or impediments will require the automated vehicle operator to exit the vehicle and manually reposition the cart within reach of the automated arm. Carts should always be placed with the lid opening facing the street (i.e., the handle should face away from the street). Although it will not be a requirement, the City intends to use ongoing outreach and education of homeowners who live in cul-de-sacs to place all carts on the right side of the road ingress so the automated truck can collect all homeowners with a single pass to the end of the cul-de-sac.
¨ Customer-requested Change in Cart Size:
¨ Second Carts for Residential Customers:
¨ Second Carts for Commercial Can Customers: Commercial can customers may have differing generation rates, and some customers may require multiple carts on their weekly collection day. The City may, at the discretion of the Solid Waste Public Education and Compliance Specialist or other solid waste management staff, require commercial can customers to have second carts to contain their weekly waste, and to incur a $3.00 per month second cart charge over and above the prevailing monthly rate for commercial can service.
¨ Second Cart Return Policy: Residents who have two carts may opt to switch back to one cart at any time, thereby returning their monthly rate to the original one-cart rate. Residents must notify the City of their desire to return their second cart. The City will pick up the cart and confirm the cart is in good working condition, after which time residents will refunded their deposit on the cart, plus interest, but less any cost of repairing the cart for re-issue (if applicable).
¨ Out-of-cart Set-outs: Households will be required to place all household refuse in their carts except for the exceptions listed below.
§ Leniency will be granted in the week following the Thanksgiving, Christmas, and July 4th holidays. Residents will be allowed to set out up to two additional bags of refuse on their designated collection day in these weeks, free of charge;
§ The Solid Waste Public Education and Compliance Specialist will have leeway to require habitual abusers to pay for and obtain a second cart and in the interim to insert charges on the monthly utility bill.
§ Household bulky items that do not fit in the cart – furniture, mattresses, etc. – shall continue to be set out as part of the City’s regularly scheduled bulky waste collection program. The City will not pick up extra bags of garbage nor boxed wastes as part of the bulk waste collection service. Please call 321-383-5755 if you have bulky items for pickup.
¨ Theft/Vandalism: Carts that are stolen or vandalized will be replaced free of charge by the City. Households that report more than two thefts or vandalized carts over a two year period may forfeit their deposit to replace their cart, and will be required to make another deposit prior to receiving a replacement cart.
¨ Elderly/Disabled Service: There will be no change to the current policies supporting side-of-house service to certified disabled customers. These customers will continue to receive side door service free of additional charges.