Q: Will there be a charge for submitting payment via Online Bill Pay?
: Yes. There will be a $2.00 credit card convenience fee for submitting credit card payments online.
Q: Is my internet Browser compatible with Titusville's Online Bill Pay?
The Online Bill Pay application is compatible with the browsers Internet Explorer, FireFox and Chrome. Other internet browsers such as Safari, Opera, Maxthon, Flock, Avant, Deepnet Explorer, and PhaseOut are not compatible.
Q: What is E-Notification?
E-Notification allows customers the option of receiving monthly utility bills via "e-mail only" or "e-mail and printed bill."
Q: How do I sign-up for E-Notification?
Simply, fill-out the Application for E-Bill/E-Notification Service and return it to Customer Service via mail, fax, e-mail, or by dropping it by our office in City Hall. For more information, please contact Customer Service @ 321-383-5791.
Q: Can I make any changes to my Utilities Bank Draft Online?
No. Any changes to Utilities Bank Draft must be made in person at City Hall or by contacting Customer Service @ 321-383-5791.
Q: If my water service has been disconnected for non-payment can I restore service by paying on-line?
No. You can pay the account balance, which is required for reconnection, but all other fees ($25 reconnect fee, late fees, and required deposits) must be paid over the phone via debit/credit card or to the Cashier at City Hall no later than 3:00pm EST to receive same day reconnection of service. If you pay the account balance online, please keep your reference number for payment confirmation. ***All payments applied to accounts after 3:00pm EST will be processed for reconnection the following business day.***
Q: When does my past due amount have to be paid to avoid termination of my water service?
You will receive a "Delinquent Notice" 10 days prior to your scheduled date of termination. This letter will explain that all past due amounts must be paid no later than 5:00pm EST the business day prior to your scheduled date of termination. All payments received after that deadline (i.e. via on-line payments) will be processed for termination and all balances due, a $25 reconnection fee, and any deposits not currently on the account will be required to restore service. ***Payments made via our night drop box must be received no later than 4:00pm EST the business day prior to your scheduled date of termination.***
If you have any additional questions please contact us via email at firstname.lastname@example.org