You will receive a "Delinquent Notice" 10 days prior to your scheduled date of termination. This letter will explain that all past due amounts must be paid no later than 5 pm Eastern Standard Time (EST) the business day prior to your scheduled date of termination. All payments received after that deadline (i.e. via online payments) will be processed for termination and all balances due, a $25 reconnection fee, and any deposits not currently on the account will be required to restore service.
Drop Box Note
Payments made via our drop box must be received no later than 4 pm EST the business day prior to your scheduled date of termination.