ROAD CLOSURE NOTICE: S. Park Avenue at Smith Lane (south side of Smith) will be closed for TWO WEEKS starting October 15 at approximately 6 a.m.  The road will be closed 24-hours a day throughout the time period.  A detour will run through Smith Ln. out to Park Avenue and the side streets such as Rosella and Tudor.
 
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The City of Titusville, Florida / Support Services / Customer Service/Utility Billing / Frequently Asked Questions / Online Utilities Bill Pay

Frequently Asked Questions - Customer Service/Utility Billing
Online Utilities Bill Pay

Q: Where do I go online to make the payment and what are the supported browsers?

A: The Online Bill Pay application is supported by the following browsers:

To Continue To Online Bill Pay Click Here

 

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Q: Will there be a charge for submitting payment via Online Bill Pay?

A: Yes.  Effective November 1, 2013 there will be a $2.00 credit card convenience fee for submitting credit card payments online.


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Q: Is my internet browser supported by Titusville's Online Bill Pay?

A: The Online Bill Pay application is supported by the following browsers:

Other internet browsers such as Microsoft Edge, Safari, Opera, Maxthon, Flock, Avant, Deepnet Explorer, and PhaseOut are not supported.


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Q: How do I set-up access to Online Bill Pay?

A: For now, click here and use the "Pay Now" button.


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Q: Can I change my email address?

A: Yes. Once you log-in to your account click "Edit Profile." Click on the "Manage email Address" link. Next you need to enter your new email address in the "New Email" box. Click "Add" once you are ready. You will have to follow steps 1 thru 4 in the above Q&A to complete the process. Select one email address to be your "Primary" email account.


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Q: How can I manage my credit card information?

A: Log-in to your account, click "Edit Profile" and scroll down to the "Digital Wallet" box where you will see the "Manage Digital Wallet" link. After you click the "Manage Digital Wallet" link you can click the "Add Bank Card to Wallet" link to add the new bank card information. Add the new card information as required and click "Save Card Information."


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Q: Can I set-up a "Master Account" to manage multiple utility accounts?

A: Yes. Click on the Utility Billing link and you may add as many accounts as you need to manage, in the same manner as the first account was added.


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Q: What is E-Notification?

A: E-Notification allows customers the option of receiving monthly utility bills via "e-mail only" or "e-mail and printed bill."


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Q: How do I sign-up for E-Notification?

A: Simply fill-out the Application for E-Bill/E-Notification Service and return it to Customer Service via mail, fax, e-mail, or by dropping it by our office in City Hall. To access this application online Click Here.


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Q: Can I make any changes to my Utilities Bank Draft Online?

A: No. Any changes to Utilities Bank Draft must be made in person at City Hall or by contacting Customer Service @ 321-383-5791. You can download the Utilities Bank Draft form by clicking here.


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Q: How can I reset or change my Password?

A: If you’ve forgotten your password and need to reset it, visit the log-in page and click the "Forgot Password" link. After you click the link you will enter your email address and click the "Recover Password" box, an email will be sent to the address you provided. If you know your password and need to change it, log-in to your account and click the "Edit Profile" link on the "Welcome" page. Half way down this "Edit Profile" page is the Change Password box. After you enter the new password and confirm the password click "Save Changes." You’ll then see the "Update Complete" message box, confirming that your password has been changed.


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Q: If my water service has been disconnected for non-payment can I restore service by paying on-line?

A: No. You can pay the account balance, which is required for reconnection, but all other fees ($25 reconnect fee, late fees, and required deposits) must be paid over the phone via debit/credit card or to the Cashier at City Hall no later than 3:00pm EST to receive same day reconnection of service. If you pay the account balance online, please keep your reference number for payment confirmation. 

***All payments applied to accounts after 3:00pm EST will be processed for reconnection the following business day.***


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Q: When does my past due amount have to be paid to avoid termination of my water service?

A: You will receive a "Delinquent Notice" 10 days prior to your scheduled date of termination. This letter will explain that all past due amounts must be paid no later than 5:00pm EST the business day prior to your scheduled date of termination. All payments received after that deadline (i.e. via on-line payments) will be processed for termination and all balances due, a $25 reconnection fee, and any deposits not currently on the account will be required to restore service.

***Payments made via our two night drop boxes must be received no later than 4:00pm EST the business day prior to your scheduled date of termination.***


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Email Disclaimer: Under Florida law, email addresses are public records. If you do not want your email address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.
The City of Titusville, Florida
P. O. Box 2806, (32781-2806) - 555 S. Washington Avenue - Titusville, FL 32796 - Phone: (321) 567-3775 - Fax: (321) 383-5704 - Site by Project A