Thanksgiving Week: Thursday’s pickup for garbage, recycling and yard trash will be on Wednesday. There will be no other changes for the week.

CAUTION: The City of Titusville has received several complaints from citizens in reference to receiving fraudulent telephone calls from subjects claiming to be with the utility department. If you receive a telephone call of this nature and are unsure about the origin of the call, please immediately hang up and contact your local law enforcement agency for further assistance.
Back to Community Relations

Community Advocate
CityTV Government Access Television
Speaker's Bureau

P. O. Box 2806, (32781-2806)
555 S Washington Ave.
Titusville, FL 32796
Phone: (321) 567-3689
Fax: (321) 383-5704
Hours: 8:00 AM - 5:00 PM Monday through Friday
The City of Titusville, Florida / Support Services / Community Relations / Community Advocate

Community Advocate


Jim Thomas
City of Titusville - Community Advocate
Phone: (321) 567-3689

What can the Community Advocate do for me?

  • Investigates citizens' complaints
  • The Community Advocate may make recommendations to correct problems, to improve efficiency and foster good relations between citizens and public employees.
  • The Community Advocate will assist walk-in citizens with problems and refer them to the appropriate sources.
  • The Community Advocate will also educate local groups, clubs/organizations and citizens on how to get results from the City.
  • Provides callers with information and referrals.

If you have a complaint and don't know where to start:

  • Start by taking your complaint to the department involved.  Often departmental staff will be able to resolve your issue quickly.
  • If you do not know which department to contact or who to take your problem to, contact the Community Advocate for a referral to appropriate person who can assist.

Steps to take prior to contacting the appropriate person:

  • First, be prepared.
  • Second, know what questions you are going to ask (it helps to write them down).
  • Third, have any available information at hand before you contact the department.

After contacting the appropriate person:

  • First be pleasant: Treat employees as you like to be treated. Getting angry or rude will not resolve your problem. Public employees, like most of us, respond favorable to a positive and courteous approach. Remember, public employees are citizens just like you. As citizens they must follow the same laws and regulations as you do.
  • Second keep records: take notes and ask for names and titles of employees you speak with. Save your correspondence.
  • Third inform the department representative of your concern and what you think the resolution should be. Some complaints may be a simple misunderstanding of government procedures or individual rights and most complaints can be resolved by a fact-finding effort with the department involved.

If you are still not satisfied:

  • Contact your Community Advocate; (321) 567-3689, E-mail:

Pursuant to Florida Statutes, all correspondence with the City is an open public record.

P. O. Box 2806, (32781-2806) - 555 S. Washington Avenue - Titusville, FL 32796 - Phone: (321) 567-3775 - Fax: (321) 383-5704 - Site by Project A