Q: How can I save my Credit Card information for the next time I make a payment?
A: When you sign in to your account you will see the “Make Payments” option from the left hand menu. Once selected the “Make Payments” options are “On Demand” or “Immediate”. On Demand is the option that will allow you to save the credit card information. When entering your credit card information the CVV2 code is required every time a payment is made.
Q: Can I set-up a "Master Account" to manage multiple utility accounts?
A: Yes. Below are the steps to set-up a master account:
1. Sign-on to your utility account through "Online Bill Pay" using your current Account ID (utility account # & PIN).
2. Click on "Master Account Maintenance" menu option
3. Click on "Create Master Account" menu option
4. On the "Create Consolidated Account" page enter the information into the fields:
1. Consolidated Account Name: This will be the name of the master account. Once the account is created, this is the name that will be used to log-on to the Consolidated Account to see all the accounts attached (i.e. JOHNDOE). Use only upper or lower case and do not use spaces.
2. Password: Enter the password for the conslidated/master account
3. Reminder Phrase: If you forget your password, this phrase is designed to remind you of your password
4. E-Mail Address: Enter the e-mail address of the consolidated account. This is the e-mail that the verification will go to.
5. Confirm E-Mail Address: Re-enter the e-mail address
6. Once all fields are populated, click "Submit"
5. You will then be sent an e-mail to complete the account registration process. Follow the URL in the e-mail to enable your account.
Q: How do I add utility accounts to my "Master Account"?
A: To add utility accounts follow these steps:
1. Sign-On to Master Account
2. Click on "Edit Master Account"
3. Click the "ADD" button to add a utility account or click the "DELETE" button to remove a utility account
4. Enter the utility account information with the PIN number associated with the account
5. Click "ADD" *If the account number and PIN number are correct you will see the message, "Successfully added to consolidated account."
6. Repeat the process if you need to add more utility accounts
Q: Is my Internet Browser compatible with Titusville's On-Line Bill Pay?
A: The two compatible Internet Browsers are Internet Explorer and Firefox. The others like Google Chrome, Safari, Opera, Maxthon, Flock, Avant Browser, Deepnet Explorer, PhaseOut are not compatible.
Q: Can I pay my StormWater Bill Online?
A: No. Currently your StormWater Bill can only be paid at City Hall or by calling Customer Services at 321-383-5791 with a credit/debit card.
Q: Can I change my email address?
A: Yes, once you login to your account click Master Account Maintenance. Click on the change email tab. Next you will enter your PIN number followed by your email address in both of the boxes required. Click Submit once your ready.
Q: Can I make any changes to my Utilities Bank Draft Online?
A: No. Any changes to Utilities Bank Draft must be made in person at City Hall or by contacting Customer Service @ 321-383-5791. You can download the Utilities Bank Draft form as a PDF at the bottom of this page.
Q: How can I reset my PIN?
A: At the login page click on Forgot PIN on the left. Then type your account number and click Remind me. An email will be sent to the email account you provided.
Q: If my water service has been disconnected for non-payment can I restore service by paying on-line?
A: No. You can pay the account balance, which is required for reconnection, but all other fees ($25 reconnect fee, late fees, and required deposits) must be paid over the phone via debit/credit card or to the Cashier at City Hall no later than 3:00pm EST to receive same day reconnection of service.***All payments applied to accounts after 3:00pm EST will be processed for reconnection the following business day.***
Q: When does my past due amount have to be paid to avoid termination of my water service?
A: You will receive a “Delinquent Notice” 10 days prior to your scheduled date of termination. This letter will explain that all past due amounts must be paid no later than 5:00pm EST the business day prior to your scheduled date of termination. All payments received after that deadline (i.e. via on-line payments) will be processed for termination and all balances due, a $25 reconnection fee, and any deposits not currently on the account will be required to restore service. ***Payments made via our two night drop boxes must be received no later than 4:00pm EST the business day prior to your scheduled date of termination.***
Q: Is a deposit required to start a new Utility account?
A: Yes. All new accounts are required to pay a deposit at the time of account initiation. *Deposits cannot be billed. Deposit amounts vary and are based on the meter size and services available to the property.
