Question: How can I save my Credit Card information for the next time I make a payment?
Answer: When you sign in to your account you will see the “Make Payments” option from the left hand menu. Once selected the “Make Payments” options are “On Demand” or “Immediate”. On Demand is the option that will allow you to save the credit card information. When entering your credit card information the CVV2 code is required every time a payment is made.

Question: Can I pay my StormWater Bill Online?
Answer: No. Currently your StormWater Bill can only be paid at City Hall or by calling Customer Services at 321-383-5791 with a credit/debit card.

Question: Can I change my email address?
Answer: Yes, once you login to your account click Master Account Maintenance. Click on the change email tab. Next you will enter your PIN number followed by your email address in both of the boxes required. Click Submit once your ready.

Question: Can I make any changes to my Utilities Bank Draft Online?
Answer: No. Any changes to Utilities Bank Draft must be made in person at City Hall or by contacting Customer Service @ 321-383-5791. You can download the Utilities Bank Draft form as a PDF at the bottom of this page.

Question: How can I reset my PIN number?
Answer: At the login page click on Forgot PIN on the left. Then type your account number and click Remind me. An email will be sent to the email account you provided.

Question: If my water service has been disconnected for non-payment can I restore service by paying on-line?
Answer: You can pay the account balance, which is required for reconnection, but all other fees ($25 reconnect fee, late fees, and required deposits) must be paid over the phone via debit/credit card or to the Cashier at City Hall no later than 3:00pm EST to receive same day reconnection of service.***All payments applied to accounts after 3:00pm EST will be processed for reconnection the following business day.***

Question: When does my past due amount have to be paid to avoid termination of my water service?
Answer: You will receive a “Delinquent Notice” 10 days prior to your scheduled date of termination. This letter will explain that all past due amounts must be paid no later than 5:00pm EST the business day prior to your scheduled date of termination. All payments received after that deadline (i.e. via on-line payments) will be processed for termination and all balances due, a $25 reconnection fee, and any deposits not currently on the account will be required to restore service. ***Payments made via our two night drop boxes must be received no later than 4:00pm EST the business day prior to your scheduled date of termination.***

Question: Is a deposit required to start a new Utility account?
Answer: Yes.  All new accounts are required to pay a deposit at the time of account initiation.  *Deposits cannot be billed.  Deposit amounts vary and are based on the meter size and services available to the property.

Question: If I am a property owner and do not reside at the property, will I still receive a monthly Utility bill?
Answer: Yes.  Per the City of Titusville, Code of Ordinances Section 21-241; Service Availability Charge:  All owners and/or tenants, agents, lessors, lessees, operators, of residential units, multi-dwelling units and commercial units, occupied or unoccupied, operating and non-operating, shall subscribe to and pay for the availability of water and sewer service in the form of a fixed monthly charge. 

Question: If I receive a bill with an abnormal consumption, what should I do?
Answer: You should contact the Customer Service department @ 321-383-5791 and request a “Reread” be done to verify the accuracy of the original meter reading and check for any leaks on the property which would be indicated through the meter reading.

Question: If my consumption (water/sewer usage) is affected by a leak or other means can I receive an adjustment to my bill?
Answer: An adjustment request for a leak or other means that caused an increase in consumption must be qualified per State regulations.  The City of Titusville is regulated by the State on what types of adjustments can be done to an account.  *** Per our Code of Ordinance, Section 21-241(g); Adjustments to Bills: The customer must apply for an adjustment within sixty (60) days after receipt of the bill.***   

 

 Things you will need to register:

1. Your current utility bill.
    
Registration Process:
1. Once you click to register, you will see a Sign-On screen. Enter your utility account number including the dash.
2. You will then be directed to the Account Registration Page. Here you will enter a new PIN (one you choose for privacy and security purposes), re-enter the new PIN for verification, enter a PIN HINT (something that will remind you of your PIN), and enter your email address (to receive a confirmation message). Click "Submit". 
3. An electronic email verification will be sent to the email address that you entered on the Registration screen. This email contains your PIN, PIN HINT and a link for you to click on to complete the Registration Process. Please be sure to save this confirmation for future reference in the event you forget your PIN and PIN HINT.
4. The link contained in the email verification will direct you to the Sign-On screen where you will enter your utility account number and the new PIN that you just created. Click "Sign-On".
5. Once you have successfully signed on with your new PIN, you will be asked to sign-on again and you can proceed to access and view or pay your utility account.

What are the benefits of online viewing?  
Internet access improves customer service by giving you, the customer, online access to your account information any time of the day or night, seven days a week from the convenience of your home or office. Why call a customer service representative in order to answer your standard billing or inquiry issues? You can now access the following information whenever you want:
• Payment history - View your account's payment history, including pending payments.
• Customer account information - View your account information, including account status and balance, last bill sent, and last payment received.
• Consumption summary information - Display your account's consumption summary information for each meter, including last reading, average daily usage, and period usage.
• Consumption summary graphs - Generate your account's consumption graphs by period for the last three years.
• Customer billing history - View your account's service summary information, including the service status, the start and stop dates, and the average charge based on the previous 36 months.
• Service summary graphs - Display in graph format you account's last thirty six billing amounts.
• Customer billing statement - View your account's customer billing statement that provides a detailed reading and charges for a specific bill.

To Continue To Online Bill Pay Click Here 

 
If you have any additional questions regarding Click2Gov Online Payment please contact us via email at c2gcs@titusville.com

BANK DRAFT.pdf (126.9KB)

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