Thanksgiving Week: Thursday’s pickup for garbage, recycling and yard trash will be on Wednesday. There will be no other changes for the week.

CAUTION: The City of Titusville has received several complaints from citizens in reference to receiving fraudulent telephone calls from subjects claiming to be with the utility department. If you receive a telephone call of this nature and are unsure about the origin of the call, please immediately hang up and contact your local law enforcement agency for further assistance.
 
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P.O. Box 2806
555 S. Washington Avenue
Titusville, FL 32781
Phone: 321-567-3708
Fax: 321-383-5702
Contact: Lisa Kubeika
Email: 
The City of Titusville, Florida / City Manager's Office / LEAN Team / Completed Lean Projects

Completed Lean Projects

 
PROJECT NAME DEPARTMENT/NAME Description Results City Cost Savings
Codification City Clerk Codification: Created standard procedures for new or revised ordinances; provided current electronic code resource. 1 Central  Electronic Source; 61 Codebooks Eliminated; tracking system implemented for existing Code books.  
Building Permit Community Development Building permit application process improvement.    
Site Plan Closeout Community Development Construction closeout:  Reduced steps for customers to close out projects. Reduced documents from 7 to 1, payments from 6 to 1 and processing from 7 to 3 days.  
Street Naming and Addressing Community Development Revise the City’s street naming and addressing standards to be consistent with the USPS. Eliminated wasted time from 23 hours to 0. 23 hours to 0
Fire Vehicle Maintenance Fire Fire vehicle maintenance and repair: Reduced time to completion. Reduced maintenance from 400 to 200 hours, savings of $9,000 annually.  
Electronic Records Fire Electronic records: Reducing need for paper records. Implemented digital records.  
Field Report Submission Police Field report submission:  Improved quality of reporting to State Attorney’s office. Improved prosecution rate.  
Parking Citations Police Parking citations and associated issues: Establishing procedures for collecting fines. Improved process by reducing paperwork and collection of fines time.  
Fleet Utilization Public Works Fleet Utilization Process.   $9,131
Fleet Purchase Process Public Works Fleet purchase process: Streamlined process. Reduced purchasing errors 94%; one year savings of $5,009.  
Tracking Resident Calls Public Works Tracking resident calls: Created centralized tracking to improve service. Improved service to residents.  
Citizen Emergency Calls Public Works Citizen emergency calls: Insuring that calls are acted on in a timely manner. August 2015 – July 2016 Customer response time reduced 1,481.75 hours.  Time reduction gained primarily from weekend call outs that typically wait until Monday.  
Solid Waste Dumpster Utilization Public Works Solid Waste Dumpster Utilization Process.    
NPDES Reporting Process Public Works Reduce the amount of time the NPDES reporting process takes. Through a thorough review of all the processes involved in the NPDES reporting process it was found that a simple updating of the tracking tools used throughout the year resulted in a decrease in the total process time from 8 weeks to less than one week.  
Payroll Processing Support Services Payroll processing:  Completed Direct Deposit and Employee Self-Serve. Reduced required paperwork, improved information to employees.  
Derelict Vessel Removal Support Services Derelict Vessel Removal: Create a process for derelict vessel removal to assist the county while following strict state statutes. Completed new process and will continue to make improvements as needed.  
Incident Review Board Support Services Accident Review Board: Reinstating Board and extending to all accidents. Improved oversight.  
Information Release Support Services Creation of Information Releases Process: Establishing uniform system for receiving information for media projects. Improved coverage of events in community.  
Utility Tampering Support Services Utility tampering process: Improve process for reducing utility tampering and collections. Efficiencies saved over 216 (444) work hours and salary savings of $3,750 ($7,900); Utility tampering fees of over $15,000 ($36,000)collected, Ordinance 39-2015 allows for a lien against the property for non-payment. $7,900
Computer Service Requests Support Services Computer services requests process:  Streamlining process. Improved completion of delivery and customer service.  
Drug Screening Process for Field Support Services Update the drug screening process for field workers. Completed and implemented.  
Community Service Information Support Services Increase the interdepartmental communication, thus, increasing quality and time of information released to the public. Fully implemented.  
Talking Points Support Services Information Retrieval and Organization for Titusville Talking Points. 30 days reduced to 14 day for completion. 30 to 14 days
Heat Illness Prevention ALL – Summer Interns Prevent heat illness issues Fully implemented  
Utility Service Requests Water Resources Utility service requests: Reduced steps required of customers. Reduced steps from 23 to 4.3 days.  
Lab Services External Customer Water Resources Lab Services external customer program: Establishing uniform procedures and charges. Implementation planned for 2017, so there are no savings or revenue changes to date. $6,000
Grease Interceptor process Water Resources Establish a process for determination of grease interceptors

By presenting the brochure to business owners at the building department we have reduced the number of businesses opening without compliance to this standard.

 
 
 

P. O. Box 2806, (32781-2806) - 555 S. Washington Avenue - Titusville, FL 32796 - Phone: (321) 567-3775 - Fax: (321) 383-5704 - Site by Project A