SPLASH PAD REPAIR UPDATE: Public Works expects to reopen the Splash Pad by mid-day on Monday, June 25, provided there are no unforeseen circumstances. Workers are wrapping up repairs, and time is needed to back-fill the dig site and have the pool maintenance vendor fill the tanks and test the water. Thank you for your patience.
P. O. Box 2806, (32781-2806)
555 S Washington Ave.
Titusville, FL 32796
Phone: (321) 567-3689
Fax: (321) 383-5704
Hours: 8:00 AM - 5:00 PM Monday through Friday
The City of Titusville, Florida / Support Services / Community Relations / Community AdvocateCommunity Advocate
City of Titusville - Community Advocate
Phone: (321) 567-3689
What can the Community Advocate do for me?
- Investigates citizens' complaints
- The Community Advocate may make recommendations to correct problems, to improve efficiency and foster good relations between citizens and public employees.
- The Community Advocate will assist walk-in citizens with problems and refer them to the appropriate sources.
- The Community Advocate will also educate local groups, clubs/organizations and citizens on how to get results from the City.
- Provides callers with information and referrals.
If you have a complaint and don't know where to start:
- Start by taking your complaint to the department involved. Often departmental staff will be able to resolve your issue quickly.
- If you do not know which department to contact or who to take your problem to, contact the Community Advocate for a referral to appropriate person who can assist.
Steps to take prior to contacting the appropriate person:
- First, be prepared.
- Second, know what questions you are going to ask (it helps to write them down).
- Third, have any available information at hand before you contact the department.
After contacting the appropriate person:
- First be pleasant: Treat employees as you like to be treated. Getting angry or rude will not resolve your problem. Public employees, like most of us, respond favorable to a positive and courteous approach. Remember, public employees are citizens just like you. As citizens they must follow the same laws and regulations as you do.
- Second keep records: take notes and ask for names and titles of employees you speak with. Save your correspondence.
- Third inform the department representative of your concern and what you think the resolution should be. Some complaints may be a simple misunderstanding of government procedures or individual rights and most complaints can be resolved by a fact-finding effort with the department involved.
If you are still not satisfied:
- Contact your Community Advocate; (321) 567-3689, E-mail:
Pursuant to Florida Statutes, all correspondence with the City is an open public record.
Email Disclaimer: Under Florida law, email addresses are public records. If you do not want your email address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.