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P. O. Box 2806, (32781-2806)
555 S Washington Ave.
Titusville, FL 32796
Phone: (321) 567-3689
Fax: (321) 383-5704
Email: 
Hours: 8:00 AM - 5:00 PM Monday through Friday
The City of Titusville, Florida / Support Services / Community Relations / Community Advocate

Community Advocate

 

Jim Thomas
City of Titusville - Community Advocate
Phone: (321) 567-3689
E-mail: 

What can the Community Advocate do for me?

  • Investigates citizens' complaints
  • The Community Advocate may make recommendations to correct problems, to improve efficiency and foster good relations between citizens and public employees.
  • The Community Advocate will assist walk-in citizens with problems and refer them to the appropriate sources.
  • The Community Advocate will also educate local groups, clubs/organizations and citizens on how to get results from the City.
  • Provides callers with information and referrals.

If you have a complaint and don't know where to start:

  • Start by taking your complaint to the department involved.  Often departmental staff will be able to resolve your issue quickly.
  • If you do not know which department to contact or who to take your problem to, contact the Community Advocate for a referral to appropriate person who can assist.

Steps to take prior to contacting the appropriate person:

  • First, be prepared.
  • Second, know what questions you are going to ask (it helps to write them down).
  • Third, have any available information at hand before you contact the department.

After contacting the appropriate person:

  • First be pleasant: Treat employees as you like to be treated. Getting angry or rude will not resolve your problem. Public employees, like most of us, respond favorable to a positive and courteous approach. Remember, public employees are citizens just like you. As citizens they must follow the same laws and regulations as you do.
  • Second keep records: take notes and ask for names and titles of employees you speak with. Save your correspondence.
  • Third inform the department representative of your concern and what you think the resolution should be. Some complaints may be a simple misunderstanding of government procedures or individual rights and most complaints can be resolved by a fact-finding effort with the department involved.

If you are still not satisfied:

  • Contact your Community Advocate; (321) 567-3689, E-mail:
 
 

Pursuant to Florida Statutes, all correspondence with the City is an open public record.



P. O. Box 2806, (32781-2806) - 555 S. Washington Avenue - Titusville, FL 32796 - Phone: (321) 567-3775 - Fax: (321) 383-5704 - Site by Project A