The City of Titusville, Florida / NewsTitusville Embracing the Techniques of Lean Six Sigma to Enhance City Services
At previous board meetings, Mayor Jim Tulley and members of Council have expressed their desire to implement process improvement and enhance delivery of city services. Recently, City Manager Scott Larese implemented a program to engage the entire city’s staff in the process improvement methodology. Sixteen staff members were selected from various departments and have recently received training at the Green Belt level and will be conducting initial process improvement projects across the city. “It puts the staff in a mindset of always looking for ways to make improvements, and it creates a culture of efficiency.” Process improvement will be a continuous effort from this point on, the ultimate goal is finding cost efficiencies that will directly impact the delivery of service and ultimately the taxpayers. It is anticipated that the program will result in higher job satisfaction as employees take the driver’s seat in change management and process improvement. From this point on all staff members will be empowered to take an active role in making our city operate more efficiently.
Lean Six Sigma is a set of techniques and tools for process improvement that comprises Green Belt and Black Belt projects aimed at cost effective and efficient delivery of services. Green Belt projects are smaller initiatives that can be completed in shorter time frames, resulting in cost savings and efficiencies within departments. Black Belt projects are more complex and require the participation of senior management teams. Green belt training requires a certification course, successfully passing an exam and carrying out an approved project, presenting the project and then ultimately assisting in implementation of process.
Titusville currently has two (2) Six Sigma certified green belts, Richard Stillwagon, and Jim Thomas. As part of the certification process a city function is selected for process improvement. Recently Chris McGraw, Internal Auditor, assisted by Richard Stillwagon conducted lean process projects in the areas of Customer Service and Payroll Processing. "We've identified ways to improve communications with the public that will save $40,000; you can see there are significant results to be obtained from this type of process improvement program." Previously, Jim Thomas with Community Relations examined the process of communications along with team members from the City Clerk’s Office and City Attorney’s Office. As result, policies have been put in place that allowed the city to move forward with social media to help foster communications with the general public. An offshoot of the process was used in development of policies to utilize LED signs in front city hall to advertise community events, emergencies and other public venues. Training is being provided by local company CAS Adaptive Solutions - casadaptive.com A city video can be viewed at: http://youtu.be/m6Uem6CH9qU