Did you receive a stormwater assessment letter from the City that was hard to read? We are aware of the issue and sincerely apologize. Our printing vendor’s software experienced a glitch and the wrong font was used. The printing vendor is currently in the process of reprinting and remailing the correct letter at no extra cost to the City. You should be receiving a second, easier to read letter, within the coming days. Thank you for you patience and understanding. In the meantime you can visit http://www.titusville.com/Page.asp?NavID=1725 for more information.
The City of Titusville, Florida / NewsUtility Bill Pay Automated Phone System Implementation
We have resolved the operating difficulties on our newly installed Interactive Voice Response (IVR) system for Customer Service. This new system more than doubles the previous call volume capacity for incoming utility billing queries and customer service requests. We thank you for your patience and understanding over the past several weeks as our staff and vendors worked to resolve the operating problems associated with rolling out this new technology.
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