The City of Titusville, Florida / Support Services / Customer Service/Utility Billing / News

Change to Utility Bill Format

Dear Valued City of Titusville Utility Customer:
This notice is to inform you that the City of Titusville has recently switched our utility bill print vendor. This change was a result of a competitive procurement process and the vendor awarded the contract will provide utility billing print services at a slightly lower cost to the City.  Additionally, the format of the bill has been modified to provide your account information in an organized and concise presentation.  These changes will be effective on August 7, 2012. 
The first and most obvious change is that your utility bill is now in color.  This will make the bill easier to read and draws the customer’s attention to important information and announcements. Some of the other changes that you will find on the front page of your bill will include the dollar amount of your Deposit on File, Scheduled date of Disconnection for past due amounts, and a Consumption Analysis (Current, Prior Month, & 1 Year Ago).  On the back page of your bill you will find useful information related to deposits, meter re-reads, adjustments, payment options and more. 
On the front of the tear off payment stub there will be one check box for change of address and one check box for ACH Payment Option enrollment request.  Check the box, if applicable, to indicate what your changes/requests are and then fill out the appropriate section(s) on the back of the payment stub and mail it back along with a copy of your most recent payment and we will take care of the rest.
Each utility customer has been mailed a copy of this notice as well as a sample bill.  For your convenience, a sample bill can be accessed by clicking this link.
Danielle M. Trazzera
Customer Service Manager

P. O. Box 2806, (32781-2806) - 555 S. Washington Avenue - Titusville, FL 32796 - Phone: (321) 567-3775 - Fax: (321) 383-5704 - Site by Project A