A: We are currently experiencing technical issues with the software for our web payment system and are working to resolve them. To make credit card payments, please use our Interactive Voice Response system by dialing 321-383-5791 and following the prompts. Thank you for your patience and cooperation.
The Online Bill Pay application is supported by the following browsers:
A: Yes. Effective November 1, 2013 there will be a $2.00 credit card convenience fee for submitting credit card payments online.
A: The Online Bill Pay application is supported by the following browsers:
A: To access utility online payment system, you will need to create your account. To do this, please go to https://govnow.titusville.com/wps/portal and "Create User" in the upper right hand corner of the page. Please have your most recent utility bill available. Enter all of your information in the required fields.
A: Yes. Once you log-in to your account click "Edit Profile." Click on the "Manage email Address" link. Next you need to enter your new email address in the "New Email" box. Click "Add" once you are ready. You will have to follow steps 1 thru 4 in the above Q&A to complete the process. Select one email address to be your "Primary" email account.
A: Log-in to your account, click "Edit Profile" and scroll down to the "Digital Wallet" box where you will see the "Manage Digital Wallet" link. After you click the "Manage Digital Wallet" link you can click the "Add Bank Card to Wallet" link to add the new bank card information. Add the new card information as required and click "Save Card Information."
A: Yes. Click on the Utility Billing link and you may add as many accounts as you need to manage, in the same manner as the first account was added.
A: E-Notification allows customers the option of receiving monthly utility bills via "e-mail only" or "e-mail and printed bill."
A: Simply fill-out the Application for E-Bill/E-Notification Service and return it to Customer Service via mail, fax, e-mail, or by dropping it by our office in City Hall. To access this application online Click Here.
A: No. Currently your StormWater Bill can only be paid at City Hall or by calling Customer Services at 321-383-5791 with a credit/debit card. Beginning in April 2013, you will be able to pay Stormwater fees online as your Stormwater fee will be included as a separate line item on your water/sewer/solid waste bill.
A: No. Any changes to Utilities Bank Draft must be made in person at City Hall or by contacting Customer Service @ 321-383-5791. You can download the Utilities Bank Draft form by clicking here.
A: If you’ve forgotten your password and need to reset it, visit the log-in page and click the "Forgot Password" link. After you click the link you will enter your email address and click the "Recover Password" box, an email will be sent to the address you provided. If you know your password and need to change it, log-in to your account and click the "Edit Profile" link on the "Welcome" page. Half way down this "Edit Profile" page is the Change Password box. After you enter the new password and confirm the password click "Save Changes." You’ll then see the "Update Complete" message box, confirming that your password has been changed.
A: No. You can pay the account balance, which is required for reconnection, but all other fees ($25 reconnect fee, late fees, and required deposits) must be paid over the phone via debit/credit card or to the Cashier at City Hall no later than 3:00pm EST to receive same day reconnection of service. If you pay the account balance online, please keep your reference number for payment confirmation.
A: You will receive a "Delinquent Notice" 10 days prior to your scheduled date of termination. This letter will explain that all past due amounts must be paid no later than 5:00pm EST the business day prior to your scheduled date of termination. All payments received after that deadline (i.e. via on-line payments) will be processed for termination and all balances due, a $25 reconnection fee, and any deposits not currently on the account will be required to restore service.